Ebook Managing tourism and hospitality services: Theory and international application - Part 2

Continued part 1, part 2 of ebook "Managing tourism and hospitality services: Theory and international application" presents the following content: managing staff–customer relations; emotional labour and coping strategies; service ethics for ecotourism guides; researching tourism and hospitality service management; researching and managing tourism and hospitality service - challenges and conclusions;...

Từ khóa: Managing tourism and hospitality services, Hospitality industry management, Managing staff–customer relations, Emotional labour, Coping strategies, Tourist accommodation, Management of hotel revenue