Ebook Managing tourism and hospitality services: Theory and international application - Part 1

Part 1 of ebook "Managing tourism and hospitality services: Theory and international application" presents the following content: managing customer satisfaction; quality and service management perspectives; convention delegates – the relationship between satisfaction with the convention and with the host destination: a case study; issues pertaining to service recovery in the tourism and leisure industries;...

Từ khóa: Managing tourism and hospitality services, Hospitality industry management, Service management perspectives, Managing customer satisfaction, Wildlife-based tourism, Management of tourism